Assessment report
This report shows the overall accessibility of the website through a combination of automated and
manual tests that cover all the WCAG 2.1 AA success criteria.
Scope of the Evaluation
https://sycurio.com/
All web content that is repeated across the site and a sample of other pages located at https://sycurio.com
WCAG Version 2.1 Level AA
31 July 2023 by Brian Teeman
Summary
Test details
Keyboard
4 Passed, 0 Incomplete, 2 Failed
Focus
0 Passed, 0 Incomplete, 5 Failed
Landmarks
0 Passed, 0 Incomplete, 3 Failed
Headings
0 Passed, 0 Incomplete, 3 Failed
Repetitive content
1 Passed, 0 Incomplete, 2 Failed
Links
1 Passed, 0 Incomplete, 2 Failed
Native widgets
5 Passed, 0 Incomplete, 0 Failed
Custom widgets
6 Passed, 0 Incomplete, 0 Failed
Timed events
3 Passed, 0 Incomplete, 1 Failed
Errors / status
4 Passed, 0 Incomplete, 0 Failed
Page navigation
2 Passed, 0 Incomplete, 1 Failed
Parsing
1 Passed, 0 Incomplete, 0 Failed
Images
3 Passed, 0 Incomplete, 1 Failed
Language
3 Passed, 0 Incomplete, 0 Failed
Sensory
4 Passed, 0 Incomplete, 0 Failed
Adaptable content
6 Passed, 0 Incomplete, 1 Failed
Audio / video
2 Passed, 0 Incomplete, 0 Failed
Multimedia
3 Passed, 0 Incomplete, 2 Failed
Live multimedia
1 Passed, 0 Incomplete, 0 Failed
Sequence
3 Passed, 0 Incomplete, 0 Failed
Pointer / motion
3 Passed, 0 Incomplete, 0 Failed
Contrast
3 Passed, 0 Incomplete, 0 Failed
In an attempt at brevity only the details of the failed tests are presented below. Clicking/selecting the section header or the plus icon will display the details of each failed test.
Path
#hubspot-conversations-iframe
Path
img[alt="English (US) flag"]
Path
img[alt="English (GB) flag"]
Path
#weglot-language-en-GB
Path
.home-explore > .container > .stretch.flex >
.bg-teal.solutions-benefits-panel.flex-column > .text-lg > .text-white
Path
.stretch.sm-reverse.flex >
.bg-teal.solutions-benefits-panel.flex-column > .text-lg > .text-white
Snippet
<span class="text-white">Deliver</span>
Comment
Menu Dropdown can not be closed once open
Comment
Search never gets focus so it can not be activated. It is completely
invisible
Comment
When language switcher has focus it can not be activated
Comment
When a video opens in a lightbox eg the knowledgebase you get stuck in
a loop and can not get back to the video to close it
Comment
no focus indicator on en-gb selector in the language switcher
Comment
Focus is moved into the menu dropdown correctly when opened but it can
not be closed
Comment
Search "button" can only be activated using a mouse. It is
invisible to a keyboard
Comment
When playing a video in a lightbox eg the knowledgebase pages you can
move focus out of the lightbox and can never move it back into the lighbox
Comment
Can not close revealed menu
Comment
Can not close the revealed content of a menu dropdown
Path
aside
Snippet
<aside data-wg-notranslate="true"
aria-expanded="true" tabindex="0" aria-label="Language selected:
English (US)" class="weglot_switcher wg-list wg-mouse-click country-selector open
weg-openleft">
Role
complementary: language selected: english (us)
Comment
No main landmark. Landmarks are not required, but if you use them, you
must use them correctly. Also, if you add Landmarks, you must have a main Landmark.
Path
.bg-dark-violet.icp.home-slide > .container >
.sm-items-left.sm-reverse.items-center > .sm-pl-32.smw-full._w-50 > .icp-banner-h1.pl-0
Snippet
<h1 class="icp-banner-h1 mb-48 pl-0">Balance
cost<br>with <span class="text-pale-teal">customer<br>
engagement</span>.</h1>
Heading text
Balance cost
with customer
engagement.
Path
.related-white-paper > .w-dyn-items.h-full[role="list"]
> .w-dyn-item.h-full[role="listitem"] > .knowledge-post-card >
.knowledge-post-h3
Snippet
<h3 class="knowledge-post-h3">Balancing Security
& CX</h3>
Heading text
Balancing Security & CX
Path
.related-ebook.w-dyn-list:nth-child(2) >
.w-dyn-items.h-full[role="list"] > .w-dyn-item.h-full[role="listitem"]
> .knowledge-post-card > .knowledge-post-h3
Snippet
<h3 class="knowledge-post-h3">Improving the patient
payment experience in healthcare</h3>
Heading text
Improving the patient payment experience in healthcare
Path
.related-ebook.w-dyn-list:nth-child(3) >
.w-dyn-items.h-full[role="list"] > .w-dyn-item.h-full[role="listitem"]
> .knowledge-post-card > .knowledge-post-h3
Snippet
<h3 class="knowledge-post-h3">Delivering frictionless
customer experience and support during the cost-of-living crisis</h3>
Heading text
Delivering frictionless customer experience and support during the
cost-of-living crisis
Path
.footer-tagline
Snippet
<h2 class="footer-tagline">Protecting people with
passion</h2>
Heading text
Protecting people with passion
Comment
The text in each carousel slide is marked as an H1 heading. It can be
debated if it is the most important thing on the page and if it is a heading for the page.
However the actual H1 of the page changes everytime the slide changes. This is obviously wrong
as it breaks the navigation tree.
Path
.bg-dark-violet.icp.home-slide > .container >
.sm-items-left.sm-reverse.items-center > .sm-pl-32.smw-full._w-50 > .icp-banner-h1.pl-0
Snippet
<h1 class="icp-banner-h1 mb-48 pl-0">Balance
cost<br>with <span class="text-pale-teal">customer<br>
engagement</span>.</h1>
Heading text
Balance cost
with customer
engagement.
Path
.footer-tagline
Snippet
<h2 class="footer-tagline">Protecting people with
passion</h2>
Heading text
Protecting people with passion
Comment
no bypass mechanism exists
Comment
The order of the two languages changes depending on which is the active
language.
Path
.logo-link
Snippet
<a href="/" aria-current="page"
class="logo-link w-inline-block w--current"><img
src="https://assets-global.website-files.com/620d12962f05a313c64216c9/62388b390933136135ae3406_logo.svg"
loading="lazy" alt="sycurio logo" class="syc-logo"></a>
Accessible name
sycurio logo
URL
/
Role
(no value)
Tab Index
(no value)
aria-current
page
Path
.nav-resources-item > .nav-new-item-link[href="#"]
Snippet
<a data-w-id="bf417eeb-f46a-cf2a-7364-ccd9fac36c7f"
href="#" class="nav-new-item-link">Knowledge<span
class="caret-new"></span></a>
Accessible name
Knowledge
URL
#
Role
(no value)
Tab Index
(no value)
Aria attributes
(no value)
Path
.nav-about-item > .nav-new-item-link[href="#"]
Snippet
<a data-w-id="bf417eeb-f46a-cf2a-7364-ccd9fac36cbb"
href="#" class="nav-new-item-link">About<span
class="caret-new"></span></a>
Accessible name
About
URL
#
Role
(no value)
Tab Index
(no value)
Aria attributes
(no value)
Path
.nav-partners-item > .nav-new-item-link[href="#"]
Snippet
<a data-w-id="bf417eeb-f46a-cf2a-7364-ccd9fac36cea"
href="#" class="nav-new-item-link">Partners<span
class="caret-new"></span></a>
Accessible name
Partners
URL
#
Role
(no value)
Tab Index
(no value)
Aria attributes
(no value)
Path
.nav-support-item.main-nav-item:nth-child(4) >
.nav-new-item-link[href="#"]
Snippet
<a data-w-id="bf417eeb-f46a-cf2a-7364-ccd9fac36d09"
href="#" class="nav-new-item-link">Support<span
class="caret-new"></span></a>
Accessible name
Support
URL
#
Role
(no value)
Tab Index
(no value)
Aria attributes
(no value)
Path
.new-solutions-item >
.sub-nav-link.nav-new-item-link[href="#"]
Snippet
<a href="#"
data-w-id="bf417eeb-f46a-cf2a-7364-ccd9fac36d26" class="nav-new-item-link
sub-nav-link">Solutions<span class="caret-new
text-pale-violet"></span></a>
Accessible name
Solutions
URL
#
Role
(no value)
Tab Index
(no value)
Aria attributes
(no value)
Path
.new-integrations-item >
.sub-nav-link.nav-new-item-link[href="#"]
Snippet
<a data-w-id="bf417eeb-f46a-cf2a-7364-ccd9fac36d81"
href="#" class="nav-new-item-link sub-nav-link">Integrations<span
class="caret-new text-pale-violet"></span></a>
Accessible name
Integrations
URL
#
Role
(no value)
Tab Index
(no value)
Aria attributes
(no value)
Path
.new-explore-item >
.sub-nav-link.nav-new-item-link[href="#"]
Snippet
<a data-w-id="bf417eeb-f46a-cf2a-7364-ccd9fac36dbb"
href="#" class="nav-new-item-link sub-nav-link">Better for<span
class="caret-new text-pale-violet"></span></a>
Accessible name
Better for
URL
#
Role
(no value)
Tab Index
(no value)
Aria attributes
(no value)
Path
.pb-16
Snippet
<a data-w-id="bf417eeb-f46a-cf2a-7364-ccd9fac36de3"
href="#" class="nav-new-item-link sub-nav-link pb-16">Industry<span
class="caret-new text-pale-violet"></span></a>
Accessible name
Industry
URL
#
Role
(no value)
Tab Index
(no value)
Aria attributes
(no value)
Path
#weglot-language-en
Snippet
<a tabindex="-1" target="_self"
href="#" aria-label="English (US)"
id="weglot-language-en"><img
src="https://cdn.weglot.com/flags/circle/us.svg" width="24"
height="24" role="none" alt="English (US) flag"
class="wg-flag"></a>
Accessible name
English (US)
URL
#
Role
(no value)
Tab Index
-1
aria-label
English (US)
Path
.logo-link
Snippet
<a href="/" aria-current="page"
class="logo-link w-inline-block w--current"><img
src="https://assets-global.website-files.com/620d12962f05a313c64216c9/62388b390933136135ae3406_logo.svg"
loading="lazy" alt="sycurio logo" class="syc-logo"></a>
Accessible name
sycurio logo
Accessible description
(no value)
URL
/
Path
.nav-resources-item > .nav-new-item-link[href="#"]
Snippet
<a data-w-id="bf417eeb-f46a-cf2a-7364-ccd9fac36c7f"
href="#" class="nav-new-item-link">Knowledge<span
class="caret-new"></span></a>
Accessible name
Knowledge
Accessible description
(no value)
URL
#
Path
.nav-about-item > .nav-new-item-link[href="#"]
Snippet
<a data-w-id="bf417eeb-f46a-cf2a-7364-ccd9fac36cbb"
href="#" class="nav-new-item-link">About<span
class="caret-new"></span></a>
Accessible name
About
Accessible description
(no value)
URL
#
Path
.nav-partners-item > .nav-new-item-link[href="#"]
Snippet
<a data-w-id="bf417eeb-f46a-cf2a-7364-ccd9fac36cea"
href="#" class="nav-new-item-link">Partners<span
class="caret-new"></span></a>
Accessible name
Partners
Accessible description
(no value)
URL
#
Path
.nav-support-item.main-nav-item:nth-child(4) >
.nav-new-item-link[href="#"]
Snippet
<a data-w-id="bf417eeb-f46a-cf2a-7364-ccd9fac36d09"
href="#" class="nav-new-item-link">Support<span
class="caret-new"></span></a>
Accessible name
Support
Accessible description
(no value)
URL
#
Path
.new-solutions-item >
.sub-nav-link.nav-new-item-link[href="#"]
Snippet
<a href="#"
data-w-id="bf417eeb-f46a-cf2a-7364-ccd9fac36d26" class="nav-new-item-link
sub-nav-link">Solutions<span class="caret-new
text-pale-violet"></span></a>
Accessible name
Solutions
Accessible description
(no value)
URL
#
Path
.new-integrations-item >
.sub-nav-link.nav-new-item-link[href="#"]
Snippet
<a data-w-id="bf417eeb-f46a-cf2a-7364-ccd9fac36d81"
href="#" class="nav-new-item-link sub-nav-link">Integrations<span
class="caret-new text-pale-violet"></span></a>
Accessible name
Integrations
Accessible description
(no value)
URL
#
Path
.new-explore-item >
.sub-nav-link.nav-new-item-link[href="#"]
Snippet
<a data-w-id="bf417eeb-f46a-cf2a-7364-ccd9fac36dbb"
href="#" class="nav-new-item-link sub-nav-link">Better for<span
class="caret-new text-pale-violet"></span></a>
Accessible name
Better for
Accessible description
(no value)
URL
#
Path
.pb-16
Snippet
<a data-w-id="bf417eeb-f46a-cf2a-7364-ccd9fac36de3"
href="#" class="nav-new-item-link sub-nav-link pb-16">Industry<span
class="caret-new text-pale-violet"></span></a>
Accessible name
Industry
Accessible description
(no value)
URL
#
Path
#weglot-language-en
Snippet
<a tabindex="-1" target="_self"
href="#" aria-label="English (US)"
id="weglot-language-en"><img
src="https://cdn.weglot.com/flags/circle/us.svg" width="24"
height="24" role="none" alt="English (US) flag"
class="wg-flag"></a>
Accessible name
English (US)
Accessible description
(no value)
URL
#
Path
.sub-nav-social-icon-link[href$="sycurio"][target="_blank"]
Snippet
<a href="https://twitter.com/sycurio"
target="_blank" class="sub-nav-social-icon-link"></a>
Accessible name
Accessible description
(no value)
URL
https://twitter.com/sycurio
Path
.social-icon:nth-child(2) >
.sub-nav-social-icon-link[target="_blank"]
Snippet
<a href="https://www.linkedin.com/company/semafone/"
target="_blank" class="sub-nav-social-icon-link"></a>
Accessible name
Accessible description
(no value)
URL
https://www.linkedin.com/company/semafone/
Path
.last > .sub-nav-social-icon-link[target="_blank"]
Snippet
<a
href="https://www.youtube.com/channel/UCmaYw_32nEw-2eGPBN2NBnQ/videos"
target="_blank" class="sub-nav-social-icon-link"></a>
Accessible name
Accessible description
(no value)
URL
https://www.youtube.com/channel/UCmaYw_32nEw-2eGPBN2NBnQ/videos
Path
.pale-teal.btn[href$="finance"]
Snippet
<a href="/explore/finance" class="btn pale-teal
w-button">Learn how<span class="fa ml-8"></span></a>
Accessible name
Learn how
Accessible description
(no value)
URL
/explore/finance
Path
.mb-64 > ._w-50.flex-col > .pale-violet.btn.w-button
Snippet
<a href="/solutions/pci-compliant-payments"
class="btn pale-violet w-button">View solutions<span class="fa
ml-8"></span></a>
Accessible name
View solutions
Accessible description
(no value)
URL
/solutions/pci-compliant-payments
Path
.bg-yellow > .btn.w-button[href$="technical-operations"]
Snippet
<a href="/explore/technical-operations" class="btn
w-button">Find out more<span class="fa ml-8"></span></a>
Accessible name
Find out more
Accessible description
(no value)
URL
/explore/technical-operations
Path
.bg-pale-violet.solutions-benefits-panel.flex-column >
.btn.w-button[href$="infosecurity"]
Snippet
<a href="/explore/infosecurity" class="btn
w-button">Learn more<span class="fa ml-8"></span></a>
Accessible name
Learn more
Accessible description
(no value)
URL
/explore/infosecurity
Path
.bg-teal.solutions-benefits-panel.flex-column >
.btn.w-button[href$="finance"]
Snippet
<a href="/explore/finance" class="btn
w-button">Learn more<span class="fa ml-8"></span></a>
Accessible name
Learn more
Accessible description
(no value)
URL
/explore/finance
Path
.bg-teal.solutions-benefits-panel.flex-column >
.btn.w-button[href="/explore/cx"]
Snippet
<a href="/explore/cx" class="btn
w-button">Find out more<span class="fa ml-8"></span></a>
Accessible name
Find out more
Accessible description
(no value)
URL
/explore/cx
Path
.bg-pale-yellow.solutions-benefits-panel.flex-column > .btn.w-button
Snippet
<a href="/solutions/pci-compliant-payments"
class="btn w-button">Learn more<span class="fa
ml-8"></span></a>
Accessible name
Learn more
Accessible description
(no value)
URL
/solutions/pci-compliant-payments
Path
.bg-pale-violet-tint.solutions-benefits-panel.flex-column >
.btn.w-button[href$="integrations"]
Snippet
<a href="/integrations" class="btn
w-button">Learn more<span class="fa ml-8"></span></a>
Accessible name
Learn more
Accessible description
(no value)
URL
/integrations
Path
.pale-violet.btn[href$="integrations"]
Snippet
<a href="/integrations" class="btn pale-violet
w-button">View all integrations<span class="fa
ml-8"></span></a>
Accessible name
View all integrations
Accessible description
(no value)
URL
/integrations
Path
#w-node-_28587546-017c-550b-800b-c654926b972f-926b9724
Snippet
<a
id="w-node-_28587546-017c-550b-800b-c654926b972f-926b9724"
href="/integrations/nice" class="integrations-grid-box w-inline-block">
Accessible name
NICE CXone
Accessible description
(no value)
URL
/integrations/nice
Path
#w-node-_28587546-017c-550b-800b-c654926b9729-926b9724
Snippet
<a
id="w-node-_28587546-017c-550b-800b-c654926b9729-926b9724"
href="/integrations/amazon-connect" class="integrations-grid-box
w-inline-block">
Accessible name
Amazon Connect
Accessible description
(no value)
URL
/integrations/amazon-connect
Path
#w-node-_28587546-017c-550b-800b-c654926b9731-926b9724
Snippet
<a
id="w-node-_28587546-017c-550b-800b-c654926b9731-926b9724"
href="/integrations/talkdesk" class="integrations-grid-box
w-inline-block">
Accessible name
Talkdesk
Accessible description
(no value)
URL
/integrations/talkdesk
Path
#w-node-_28587546-017c-550b-800b-c654926b9735-926b9724
Snippet
<a
id="w-node-_28587546-017c-550b-800b-c654926b9735-926b9724"
href="/integrations/epic-ehr" class="integrations-grid-box
w-inline-block">
Accessible name
Epic
Accessible description
(no value)
URL
/integrations/epic-ehr
Path
#w-node-_28587546-017c-550b-800b-c654926b972b-926b9724
Snippet
<a
id="w-node-_28587546-017c-550b-800b-c654926b972b-926b9724"
href="/integrations/avaya" class="integrations-grid-box w-inline-block">
Accessible name
Avaya
Accessible description
(no value)
URL
/integrations/avaya
Path
#w-node-_28587546-017c-550b-800b-c654926b972d-926b9724
Snippet
<a
id="w-node-_28587546-017c-550b-800b-c654926b972d-926b9724"
href="/integrations/cisco" class="integrations-grid-box w-inline-block">
Accessible name
Cisco
Accessible description
(no value)
URL
/integrations/cisco
Path
#w-node-_28587546-017c-550b-800b-c654926b9725-926b9724
Snippet
<a
id="w-node-_28587546-017c-550b-800b-c654926b9725-926b9724"
href="/integrations/genesys" class="integrations-grid-box
w-inline-block">
Accessible name
Genesys
Accessible description
(no value)
URL
/integrations/genesys
Path
#w-node-_28587546-017c-550b-800b-c654926b9733-926b9724
Snippet
<a
id="w-node-_28587546-017c-550b-800b-c654926b9733-926b9724"
href="/integrations/mitel" class="integrations-grid-box w-inline-block">
Accessible name
Mitel
Accessible description
(no value)
URL
/integrations/mitel
Path
#w-node-_28587546-017c-550b-800b-c654926b9727-926b9724
Snippet
<a
id="w-node-_28587546-017c-550b-800b-c654926b9727-926b9724"
href="/integrations/salesforce" class="integrations-grid-box
w-inline-block">
Accessible name
Salesforce
Accessible description
(no value)
URL
/integrations/salesforce
Path
#w-node-_8c27bb10-78e6-ac98-9153-6295a90fccf4-9359c5f2
Snippet
<a
id="w-node-_8c27bb10-78e6-ac98-9153-6295a90fccf4-9359c5f2"
href="https://www.adyen.com/" target="_blank"
class="integrations-grid-box w-inline-block">
Accessible name
adyen
Accessible description
(no value)
URL
https://www.adyen.com/
Path
#w-node-_8c27bb10-78e6-ac98-9153-6295a90fccf6-9359c5f2
Snippet
<a
id="w-node-_8c27bb10-78e6-ac98-9153-6295a90fccf6-9359c5f2"
href="https://apexx.global/" target="_blank"
class="integrations-grid-box w-inline-block">
Accessible name
apexx
Accessible description
(no value)
URL
https://apexx.global/
Path
#w-node-_8c27bb10-78e6-ac98-9153-6295a90fccf8-9359c5f2
Snippet
<a
id="w-node-_8c27bb10-78e6-ac98-9153-6295a90fccf8-9359c5f2"
href="https://www.braintreepayments.com/gb" target="_blank"
class="integrations-grid-box w-inline-block">
Accessible name
braintree
Accessible description
(no value)
URL
https://www.braintreepayments.com/gb
Path
#w-node-_8c27bb10-78e6-ac98-9153-6295a90fccfa-9359c5f2
Snippet
<a
id="w-node-_8c27bb10-78e6-ac98-9153-6295a90fccfa-9359c5f2"
href="https://www.chase.co.uk/gb/en/?ds_rl=1299624&ds_rl=1299624"
target="_blank" class="integrations-grid-box w-inline-block">
Accessible name
chase
Accessible description
(no value)
URL
https://www.chase.co.uk/gb/en/?ds_rl=1299624&ds_rl=1299624
Path
#w-node-_8c27bb10-78e6-ac98-9153-6295a90fccfc-9359c5f2
Snippet
<a
id="w-node-_8c27bb10-78e6-ac98-9153-6295a90fccfc-9359c5f2"
href="https://www.elavon.co.uk/?infinity=ict2~net~gaw~cmp~12350235099~ag~117295450989~ar~655478653140~kw~elavon~mt~e~acr~2655678224"
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Comment
Text with text-lg class gets smaller when zoomed due to a media query
and fixed size fonts
Comment
Footer menu lists are all removed
Comment
Understand PCI DSS in 5 minutes. No Captions available
Comment
AO protects customer data in the call centre with Sycurio & Arrow -
This video has automated captions that are of poor quality including naming of the company
incorrectly
Comment
RNIB case study This video has automated captions that are of poor
quality including naming of the company incorrectly
Comment
ALL other videos are completely missing any form opf caption
Comment
No pre-recorded multimedia has an audio description
Comment
Payment solutions for every industry is displayed as a list but not
marked up as a lit
Comment
Footer menu - solutions is one list in two columns but it is
semantically presented as two individual lists
Comment
Footer menu all lists have role=list. This is not needed as a ul has an
implicit role of list
Comment
Carousel slides - Text is empasised using color alone
Comment
H2 Heading - Text is emphasised using color alone
Comment
H3 Heading - Text is emphasised using color alone